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1. Describe your problem: ______________________________________________________ 2. Now, describe the problem accurately: ______________________________________________________ 3. Speculate wildly about the cause of the problem: ______________________________________________________ 4. Problem severity: Minor ___ Minor ___ Minor ___ Trivial ___ 5. Nature of the problem: Locked Up ___ Frozen ___ Hung __ Strange Smell __ 6. Is your computer plugged in? Yes __ No __ 7. Is it turned on? Yes __ No __ 8. Have you tried to fix it yourself? Yes __ No __ 9. Have you made it worse? Yes __ 10. Have you had a friend who "knows all about computers " try to fix it for you ? Yes__ No__ 11. Did they make it even worse? Yes __ 12. Have you read the manual? Yes__ No__ 13. Are you sure you've read the manual? Maybe __ No__ 14. Are you absolutely certain you've read the manual? No__ 15. If you read the manual, do you think you understood it? Yes__ No__ 16. If 'Yes' then explain why you can't fix the problem yourself: ______________________________________________________ 17. What were you doing with your computer when the problem occurred? ______________________________________________________ 18. If you answered 'nothing' then explain why you were logged in: ______________________________________________________ 19. Are you sure that you aren't imagining the problem? Yes__ No__ 20. Does the clock on your VCR blink 12:00? Yes__ What's a VCR__ 21. Do you have a copy of 'PCs for Dummies'? Yes__ No__ 22. Do you have any independent witnesses to the problem? Yes__ No__ 23. Do you have any electronic products that DO work? Yes __ No__ 24. Is there anyone else that you could blame this problem on? Yes__ No__ 25. Have you given the machine a good whack on the top? Yes__ No__ 26. Is the machine on fire? Yes__ Not Yet __ 27 Can you do something else instead of bothering me? Yes__ |
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